OAZ requires a signed maintenance contract for all Enhanced Media System equipment. Maintenance ranges from phone support, remote diagnosis & software upgrades to on-site support, including systems management services. Should the customer require additional support, OAZ will propose the terms & conditions for support to be provided to the customer.

Telephone & Internet E-mail technical support services is available from our Fremont, California & Mumbai, India technical support centers. This assures availability of Customer Support Representatives on a 24 hour / 5 days per week basis, regardless of the Time-Zone in which you reside. Weekends & national holiday coverage is accommodated by pager to an on-duty Customer Support Representative to those customers contracting for 24 hour / 7 days per week coverage with 4 hour response time.

Each fax node is shipped with a one year Hardware warranty that covers replacement or repair of defective equipment. Equipment identified as defective receives an RMA number & is returned to OAZ. OAZ, upon its discretion will return either repaired or replaced equipment to the customer within 14 days of receipt. Expedited Return Service is available: please contact your sales representative for a quote.

Warranty for all software is covered under a maintenance agreement. All maintenance agreements include on-going software maintenance upgrades distributed to customers on a periodic basis. Maintenance does not include major software revisions or feature additions for which the customer will be notified in writing.

OAZ's makes a commitment to deliver on a lead-time of 30 days or less. To ensure these delivery times, customers should submit long-term planning forecasts of requirements. For orders that must be expedited, OAZ is prepared to work with the customer.

OAZ can provide customized training either at its own modern facility at Fremont, California or deliver off-site training instruction at a location more convenient to the customer. OAZ believes in developing a training program tailored to the needs of a particular customer & is prepared to provide a proposal for training at the request of the customer.

OAZ has developed a number of extensive training programs for our current customers. Training can include, but is not limited to:

Often, the customer is looking to deliver on a specific feature set or implementation that requires customization of our products, or a specialized program to support the customer. OAZ understands the need for this & is prepared to assist the customer in this area.

OAZ has extensive experience with implementing custom features & projects for our current customer base. Whether it is hardware or software modifications, OAZ will entertain requests from customers to implement custom or proprietary features or projects. Based on the scope of the project, OAZ will provide the customer with an estimate for cost & time to implement the desired features.